Sneakers Delivery - Croatia & EU | Elephand.shoes

Elephand.shoes offers delivery of premium sneakers throughout Croatia and Europe. Over 1000 satisfied customers have already received their orders. Read all the information about delivery times, prices, shipment tracking and free delivery.

Delivery times

NOW AVAILABLE Models - Fast Delivery 3 Days

Delivery time: 3 working days
Which models: All products from the NOW AVAILABLE collection
Shipping: Orders received by 2:00 PM are shipped the same day
Tracking: You will receive a tracking number immediately after shipping.
Ideal for: Rush orders, gifts, special occasions

Standard Delivery - 2 Weeks

Delivery time: 14 working days (2 weeks)
Which models: All other products not in the NOW AVAILABLE collection
Tracking: You will receive a tracking number when your order is shipped.
Advantage: Wider selection of models, all sizes and colorways

Free Shipping

Condition: Orders of 2 or more pairs of sneakers
Valid for: All destinations (Croatia and EU)
Valid for: AVAILABLE NOW and standard delivery
Combination: You can combine different models and brands
Example: 1x Nike Dunk + 1x UGG Classic Mini = free shipping

Delivery Prices

Delivery to Croatia

1 pair of sneakers: Shipping cost according to courier service
2+ pairs of sneakers: FREE SHIPPING
AVAILABLE NOW: Same price, faster delivery (3 days)

Delivery to the EU

1 pair of sneakers: Shipping cost according to courier service
2+ pairs of sneakers: FREE SHIPPING
Customs duties: No additional costs - everything is included in the price
Countries: All members of the European Union

Courier Services

We use proven courier services for safe and fast delivery:
Croatia: Renowned domestic courier services
EU: International courier services with tracking
Packaging: We professionally package every order.
Original box: Each pair comes in the original brand box

Shipment Tracking

How to Track an Order

Step 1: After sending your order, you will receive an email with a tracking number.
Step 2: Click on the tracking link in the email
Step 3: Track your shipment in real time
Step 4: You will receive a notification when your shipment is close to delivery.

What If You Don't Get Tracking?

Check your spam/junk folder. If there is still no tracking email, contact us at info@elephandshoes.shop. We respond within 24 hours.

Order and Delivery Process

NOW AVAILABLE Models (3 Days)

Day 1: Order by 2:00 PM - same day packaging and shipping
Day 2-3: Shipment in transit
Day 3: Delivery to your address
Tracking: Available from Day 1

Standard Delivery (2 Weeks)

Week 1: Order in process, product preparation
Week 2: Packing and shipping, delivery
Tracking: You will receive when the order is shipped.
Total: 14 business days from order to delivery

Packaging

Original box: Each pair of sneakers comes in the original brand box (Nike, Yeezy, UGG, Jordan, Golden Goose, Off-White)
Protective packaging: Additional protection for transport
Accessories: All original accessories (extra laces, zip-tie tags, dust bags)
Invoice: Invoice and return receipt in the package

Delivery to Address

Home Address

Delivery: Courier delivers directly to your address
Required: Someone must be present to pick up
If you are not at home: The courier will leave a notice and try again.

Business Address

Delivery: During business hours
Note: Please provide company name and contact person.

Delivery Problems

Shipment is Late

Contact us at info@elephandshoes.shop with your tracking number. We will check the status and help resolve the issue. Over 1000 customers appreciate our fast support.

Wrong Address

If you have entered the wrong address, please contact us immediately. We will try to change the address before shipping.

Damaged Shipment

If your shipment arrives damaged, please take a photo of the package and contact us within 24 hours. We will resolve the issue with a replacement or refund.

Combining IMMEDIATELY AVAILABLE and Standard Delivery

Important: If you order NOW AVAILABLE and standard models together, the entire order will be shipped when all items arrive (2 weeks).
Tip: For fast delivery, order only IMMEDIATELY AVAILABLE models in a separate order.

International Shipping (Outside EU)

We currently only ship to Croatia and the EU. For shipping outside the EU, please contact us at info@elephandshoes.shop.

Frequently Asked Questions

Can I change the delivery address after ordering?
Yes, if the order has not yet been shipped. Contact us immediately.

What if I'm not home when the courier arrives?
The courier will leave a notice and try again the next day or you can pick it up at the courier center.

How much does it cost to deliver 1 pair of sneakers?
Price depends on courier service. For 2+ pairs, delivery is FREE.

Can I track the shipment?
Yes, you will receive a tracking number by email after shipping.

Are there additional costs for EU delivery?
No, everything is included in the price. There are no customs duties or additional fees.

Contact for Shipping Questions

Email: info@elephandshoes.shop
Instagram: @elephandshoes
TikTok: @elephandshoes
Working hours: Mon-Fri 9:00-17:00 CET
Response time: 24 hours

Over 1000 satisfied customers have already received their sneakers. Join the Elephand.shoes community!