Frequently Asked Questions

Refund & Return Policy

We offer a 30-day return window from the date you receive your item.

How to Start a Return

Contact us at elephandshoes@gmail.com before sending anything back. Do not send items without prior approval. Once accepted, we'll send you a return shipping label.

Eligibility

• Unworn and unused, with original tags and packaging
• Accompanied by a receipt or proof of purchase

Refunds

Processed to your original payment method within 10 business days after approval. If more than 15 business days have passed, contact elephandshoes@gmail.com.

Non-Returnable Items

• Sale items
• Gift cards
• Custom or personalized products
• Personal care goods

Exchanges

We do not offer direct exchanges. Return the original item and place a new order separately.